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Shipping Policy
Thank you for shopping with us! We want to ensure that your shipping experience is as seamless and transparent as possible. This document outlines our shipping policies and procedures.
Order Processing Time
We aim to process your order within 1-3 days of payment. We use DHL, Fedex or other logistics to ship your goods. Once payment is verified and authorized, it may still take up to two days to process your order so that we can review your order information, process it, and prepare it for shipment. Please note that we do not ship on weekends and processing time may be slightly longer during peak periods or promotions.
Shipping Methods and Delivery Times
We provide shipping address options at checkout, please fill in the actual shipping address. Our charges are reasonable and customers can view the estimated shipping costs at checkout before completing their purchase. Shipping time will vary depending on your location, order size and weight. Estimated delivery time is 3-15 days and may change due to unforeseen circumstances such as weather conditions, carrier delays or other factors beyond our control.
Track Your Order
Once your order is shipped, you will receive a tracking number via email. You can monitor the progress of your shipment by logging into the designated courier service website and entering the tracking number provided. If the tracking information is not updated and the estimated delivery date has passed, please contact our customer service team so that we can assist you further.
Shipping Address
Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses. If you need to change your shipping address after placing an order, please contact our customer service as soon as possible.
Damaged or Lost Package
If your package is damaged or lost during transportation, you can contact customer service in time. We will work with the carrier to resolve the problem and arrange a replacement or refund as appropriate.